Carers ignored the desperate cries for help of bedridden 98-year-old woman despite her calling for assistance 321 times in a single hour.
Shocking secret footage filmed inside Oban House care home in Croydon, south London showed great-grandmother Yvonne Grant begging to be taken to the toilet for up to two-and-a-half hours.
Tragically the hidden camera, which was placed in the room by concerned granddaughter Vanessa Evans, captured the final undignified days of Ms Grant’s life, as she died less than a month later.
Ignored: 98-year-old great-grandmother Yvonne Grant begged to be taken to the toilet for up to two-and-a-half hours. Her carers apparently did not respond, despite being stationed directly outside her room
The secret footage forms part of a BBC Panorama investigation into abuse at care homes, which airs this evening.
Since Ms Grant’s death in January last year, two members of staff have been convicted of common assault over their treatment of the former seamstress, the Daily Mirror reported.
The footage shows the mother-of-four crying out for help hundreds of times in less than an hour, including making 45 requests to be taken to the toilet.
When a member of staff finally arrives two-and-a-half hours later, they instructed Ms Grant to use her incontinence pad – something she had never done before.
Cries for help: Since Ms Grant’s death in January last year, two members of staff have been convicted of common assault over their treatment of the former seamstress
Tragic: The hidden camera, which was placed in the room by concerned granddaughter Vanessa Evans, captured the final undignified days of Ms Grant’s life, as she died less than a month later
Ms Grant was then helped out of bed and told to walk to the toilet by herself. When she couldn’t manage it, the 98-year-old was dropped roughly back onto the bed.
It wasn’t until some time later that she was finally taken to the toilet.
Speaking to the newspaper, Ms Grant’s granddaughter Vanessa Evans,43, said: ‘When I saw the video I was devastated and fuming. But I can’t say I was shocked.’
‘I was expecting to find something but I didn’t think it would be this extreme. Her calls were definitely ignored because the nurse’s station is right outside the room,’ she added.
Ms Grant, who moved into the Oban House care home in 2010 after losing her RAF hero husband John 24-years earlier, died within days of her granddaughter telling her that she had placed a secret camera in the room and recorded her suffering.
Read more: DailyMail